Last Updated: May 15th, 2026
OVERVIEW
Welcome to Awesome Sleep.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By purchasing from Awesome Sleep, you agree to the terms outlined below.
SECTION 1 – ORDER PROCESSING
We work hard to process and ship orders as quickly as possible. Most orders are processed within 24 hours, and many orders ship the same day depending on inventory availability and order timing. Orders placed during weekends, holidays, or high-volume sale periods may experience slight delays.
SECTION 2 – SHIPPING PARTNERS
Awesome Sleep works with multiple trusted courier and logistics partners across India to provide fast and reliable delivery. These may include:
- Delhivery
- Expressbees
- Blue Dart
- Ecom Express
- DTDC
- Regional courier partners
We continuously optimize our shipping network to improve delivery speed and customer experience.
SECTION 3 – DELIVERY TIMELINES
Estimated delivery timelines:
- Metro cities: 2–4 business days
- Tier 2 & Tier 3 cities: 3–4 business days
- Remote locations: 5–7 business days
Delivery timelines are estimates only and are not guaranteed.
SECTION 4 – ORDER TRACKING
Once your order ships, you will receive tracking details through email, SMS, or WhatsApp. If you have trouble locating your tracking information, please contact us directly.
SECTION 5 – SHIPPING DELAYS
Shipping delays may occasionally occur due to:
- Weather conditions
- Courier operational delays
- High order volumes
- Remote delivery locations
- Public holidays
- Events beyond our control
If delays occur, our support team will do our best to assist you and provide updates.
SECTION 6 – ADDRESS ACCURACY
Customers are responsible for providing accurate shipping and contact information during checkout. Incorrect or incomplete addresses may result in failed deliveries or delays. We are unable to guarantee address modifications once an order has shipped.
SECTION 7 – LOST, DAMAGED, OR MISSING PACKAGES
If your package arrives damaged, appears lost, or is marked delivered but not received, please contact us within 48 hours of the delivery update. Please include your order number and any relevant photos or information so we can assist you.
SECTION 8 – INTERNATIONAL SHIPPING
Currently, Awesome Sleep primarily ships within India. For international shipping requests, please contact our support team before placing an order.
SECTION 9 – CONTACT INFORMATION
For shipping questions or support, contact us:
📧 help@awesomesleep.in
📞 WhatsApp / Call: +91 79908 40663
SECTION 10 – RELATED POLICIES
Please also review our: